CUSTOMER SUCCESS ON-DEMAND

customer
success
On-Demand.

You can focus on Sign ups,
We’ll handle all the engagement.

WHERE DO WE FIT IN?

Engage Signups

10,000 free trial sign-ups is a vanity metric if no-one actually uses your software. Activation is the science of turning acquired users into active customers: people that pay for and value your solution.

We can add fuel to your growth by reaching out to your signups, enage them with a demo, and drive your POC’s.

Discover Needs

Getting people to use and value your solution is dependent on your understanding of their Desired Outcomes: the goals your customers want to achieve as a result of using your solution.

We can help you understand those desired outcomes, combining usage data, interviews and surveys to uncover their goals and align your solution around achieving them.

Create Value

Desired Outcomes are usually big, multi-stage goals. In order to help customers achieve them, Customer Success defines “Success Milestones”: smaller, intermediary steps that move customers closer to their Desired Outcomes.

We can help your users get immediate value by educating them on your solution, setting and achieving short term goals, and increasing feature usage.

TOGETHER WE WIN!

You don’t need to hire a full-time person. You can use MidGear as much or as little as you want. Use 150 hours one week and 2 hours the next.
You only need to train MidGear once. You can scale with us quickly because we are already trained.
We are an easy replacement for a recently lost team member. Or you can use us as interim work while you find a full-time person.
We are 24/7 and have a 5 minute response time, so we can respond to your prospects in all time zones. Your prospects will think you have a superpower.

What You Get?

Dedicated Account Manager

Your account manager gets to know you, your needs, and your team. This gives you…

Better service.
Faster service, less knowledge transfer.
More value per minute, more deal closures.
Ability to put in complicated requests over the phone.
A proactive approach to identify and remove your headaches.

Priority Service

If your team is under high load from other clients, you will always be first in line.

Centralized Account Management

Give your entire team access to Midgear through a single account. This gives you the ability to…

ASK US MORE ABOUT IT

Let’s Chat About Your Growth

Learn more about all the ways MidGear provides your business flexibility, drives ROI and ultimately, gives you more time to focus on scaling your business.