customer
success
On-Demand.

You can focus on Sign ups,
We’ll handle all the engagement.

WHERE DO WE FIT IN?

Engage Signups

Turn free trial signups into free trial users by engaging them early.

DISCOVER NEEDS

Unleash the goals your customers want to achieve as a result of using your solution.

CREATe VALUE

Act on "Success Milestones" that move customers closer to their Desired Outcomes.

Engage Signups

10,000 free trial sign-ups is a vanity metric if no-one actually uses your software. Activation is the science of turning acquired users into active customers: people that pay for and value your solution.

We can add fuel to your growth by reaching out to your signups, enage them with a demo, and drive your POC’s.

Discover Needs

Getting people to use and value your solution is dependent on your understanding of their Desired Outcomes: the goals your customers want to achieve as a result of using your solution.

We can help you understand those desired outcomes, combining usage data, interviews and surveys to uncover their goals and align your solution around achieving them.

Create Value

Desired Outcomes are usually big, multi-stage goals. In order to help customers achieve them, Customer Success defines “Success Milestones”: smaller, intermediary steps that move customers closer to their Desired Outcomes.

We can help your users get immediate value by educating them on your solution, setting and achieving short term goals, and increasing feature usage.

TOGETHER WE WIN!

What You Get?

Dedicated Account Manager

Your account manager gets to know you, your needs, and your team. This gives you…

Priority Service

If your team is under high load from other clients, you will always be first in line.

Centralized Account Management

Give your entire team access to Midgear through a single account. This gives you the ability to…

ASK US MORE ABOUT IT

Let’s Chat About Your Growth

Learn more about all the ways MidGear provides your business flexibility, drives ROI and ultimately, gives you more time to focus on scaling your business.