General Terms & Conditions
Privacy & Security.
When you visit our website or use our services, we work hard to ensure we’re responsibly handling any personal data we collect from you, while giving you transparency into our privacy practices.
Why We Collect Your Data.
Website Visit Stats. We collect anonymized website activity data in order to understand how visitors use our site. (“Anonymized” means that this activity data doesn’t identify you specifically – it’s broad and categorical.)
Website Chat Support. The chat feature on our website is designed to assist you if you have questions about PartnerHero or you need help with the site in general. Any messages or attachments you submit to us through our Chat feature will flow into our tools so we can respond and assist.
Contacting Us. We provide a form to help you get in touch with us, whether you’re a visitor or a potential partner. Any information you submit to us through this form will flow into our tools so we can follow up with you.
Newsletters. If you’re one of our partners, we utilize your contact information in order to send you updates about PartnerHero. You’re able to opt out of newsletters at any time.
Partner Contact Enrichment. If you’re one of our partner contacts, we collect additional, publicly-available data in order to enrich your contact profile in our tools. This helps us know more about you and in turn, enables more informed communications.
Career Opportunity. IIf you’re applying for a job on our Careers page, we’ll collect and store any data you provide during that process, for recruiting and hiring activities.
Data We Collect.
Below is a list of the personal data we collect from you for the purposes above. “Personal data” means a data type that identifies you specifically (anonymized data isn’t included).
Where appropriate, we collect your consent for processing your data by asking for your confirmation. In cases where you are voluntarily providing your data to us (in a form or other submission) your consent is implied through that submission.
Personal Data Type
When you visit our website, we store small text files within your web browser called “cookies”. Cookies are used for several purposes. Some examples: ensuring that your browsing session remains secure while you’re visiting our site, storing the preferences you choose on our site, and gathering analytics on how you use our website.
Cookies are classified into categories. Below are the categories that PartnerHero uses, along with details on each. Some of these cookies are created by us, and some are provided by third parties if we’re utilizing their services within our site. Any third parties cookies we use are associated with one or more of our subprocessors listed below (e.g. Google Analytics).
If you’ve chosen to opt out of cookie usage on our website by clicking the “Opt Out” button in our cookie banner, the only cookies that will be stored in your web browser will be necessary cookies.
If you don’t want any cookies stored on your device from our website, you can tell your web browser to block them. Web browsers have settings available that allow you to block a specific website’s cookies, or to block all cookies. Support pages for several browsers are linked below.
To learn more about cookies, we encourage you to visit AllAboutCookies.org.
When We Share Your Data.
By default, we do not share your personal data except in the scenarios listed below.
We store your data within any relevant third-party platforms we’re using to manage personal data as a company (e.g. Google Cloud, our CRM tool, etc.). Though these tools are owned by third parties, we control who can access your data and we ensure that these service providers are adhering to high privacy and security standards.
We share your data within PartnerHero, with the teams that have a legitimate need to use it (e.g. marketing, business development, partner operations, etc.).
We share your data with public authorities or law enforcement bodies where required by law or national security requirement, when these requests are made legally and appropriately.
How We Protect Your Data.
PartnerHero has practices and controls in place designed to keep your personal data safe, ensure it’s managed responsibly, and verify that access is only granted to appropriately authorized individuals. These are described below.
Policies. Our various policies surrounding data protection and information security define the requirements that our internal teams must follow when it comes to handling and securing your information. They cover people processes as well as IT-managed technical practices.
Training. In order to ensure that our policies are understood and applied correctly, we provide training on the data protection principles applicable to each team’s day-to-day operations.
Information Security Controls. Along with policies and training, we ensure that appropriate security controls are in place for access management, secure transfer and storage (including encryption), appropriate retention, monitoring, and vulnerability management, among others.
Accessing & Managing Your Data.
You have rights when it comes to accessing and managing your personal data. If you have a request surrounding access, correction, use restriction or deletion of your personal data, or have any questions in general on our data processing practices, reach out to us here.
We will respond as promptly as possible, and no later than 30 days after receiving your request.
Our Compliance Activities.
Here are the concepts and practices PartnerHero has in place for complying with applicable regulatory requirements surrounding your personal data.
Addressing Your Concerns. When we receive complaints or personal data requests, we respond first by contacting the individual making the complaint. We’ll do our best to work with the individual to resolve the complaint directly. If that’s not possible, we also work with the appropriate regulatory authorities, including local data protection authorities, to resolve complaints.
PartnerHero utilizes third-party service providers to carry out some of the personal data processing that we do. These providers are our “subprocessors”. Each subprocessor maintains its own privacy policies and practices, but we ensure that those practices meet the same privacy standards we have in place at PartnerHero. A list of the subprocessors we currently use to process your personal data is below.
If you would like to be notified when a subprocessor is added or removed from this list, subscribe to our Privacy Notice updates.
PartnerHero adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield programs, which are designed to ensure that data transfers between these countries and the United States follow specific standards. Our participation can be verified on the Privacy Shield website.
We are committed to resolving any complaints we receive concerning our privacy practices. If you have a complaint, we encourage you to contact us here and we will work with you to resolve it.
We also work with local data protection authorities in the EU and Switzerland to resolve any privacy complaints we receive from individuals in these countries. Dispute resolution comes at no cost to individuals.
PartnerHero is also subject to the investigatory and enforcement powers of the FTC. Depending on circumstances surrounding a privacy dispute, individuals may have the right to invoke binding arbitration through the FTC. We remain liable for personal data transfers made to our subprocessors or other third parties.
PartnerHero North America
This Policy does not apply to third-party services that we don’t operate, and does not apply to our clients’ operations, specifically where PartnerHero is functioning as a processor on behalf of the client (the data controller).